Privacy Policy

Effective November 3, 2026

Novus IT LLC, doing business as Novus IT MSP Solutions ("Novus IT," "we," "us"), respects your privacy. This policy explains what information we collect through novusitmsp.com, our phone and text messaging services, and our IT services, and how we use it.

Information we collect

Contact information you give us, such as your name, company, email address, and phone number, through our website contact form, by phone, by email, or by text.
Messages and requests you send us, including support requests and appointment details.
Basic technical data our hosting provider collects automatically, such as IP address and browser type, used for security and site performance.

How we use your information

To respond to inquiries and provide quotes
To deliver IT support and managed services
To send service-related communications, including support ticket updates, appointment reminders, and service notifications by email, phone, or text message
To bill for services and keep business records
To protect the security of our website and services

Text messaging (SMS)

If you opt in to text messages, we use your mobile number to send messages related to your support requests, appointments, and services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. See our SMS Terms for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services we use to deliver messages to you.

How we share information

We do not sell or rent your personal information. We share information only with service providers that help us operate our business, such as our website host, form-processing service, phone and SMS provider, and billing tools, and only as needed to provide those services. We may also disclose information if the law requires it.

Client systems and data

When we manage IT systems for clients, we access client data only as needed to perform the services we've been engaged for, and we treat that data as confidential.

Data security and retention

We use reasonable administrative and technical safeguards to protect your information. We keep information only as long as needed for the purposes above or as the law requires.

Your choices

You can ask us to access, correct, or delete your personal information, or to stop contacting you, by emailing support@novusitmsp.com. California residents may have additional rights under the California Consumer Privacy Act. We will not discriminate against you for exercising them.

Changes

We may update this policy from time to time. The effective date above shows when it last changed.

Contact us

Novus IT LLC
Phone: (714) 489-5648
Email: support@novusitmsp.com